Latex FAQs

What type of material do you use?

All of our products are manufactured from the finest natural latex. Unless otherwise stated, the standard thickness of our latex clothing is approximately 0.3mm. Heavyweight clothing is also available by special order and its thickness is approximately 0.8mm. Please contact us if you have any questions about heavyweight latex or want to place an order.

What about colours?

All products are available in black, and some in red and/or translucent.  See individual listings for colour availability.

How do I choose the right size?

The measurements listed on our site are approximate and can vary slightly. They are unstretched measurements. Please remember latex will stretch roughly 10-15%. Latex clothing is designed to fit like a second skin. Try selecting a size that is an inch or two smaller than your actual size for that tight fit feel. Ultimately, however, it is a matter of personal preference. If you are uncertain which size to order please send us an email and we will try our best to help you find that perfect fit.

Are plus size items available?

Some items do come in plus sizes. Contact us for further details. Please also indicate what item you are interested in and your measurements. We will do our best to help you.

Why can't I get into my new latex dress?

Latex clothing can be very difficult to get on. Many people, however, really enjoy getting dressed in their latex as it is all a part of the fun! It may just take a bit of time and patience until you get the hang of it.

Unscented talcum powder, or a water based lubricant is essential (there are also some specific dressing aids)! Which you use comes down to personal preference. Either way, make sure that both the inside of the garment and your body is lightly covered with the substance of choice, and then slowly ease the item on. Avoid grabbing the latex with your fingers as this could result in finger impressions. Instead, use your whole hand to gradually shift the latex into place. Make sure that your body is clean, dry, and free of oils before dressing. Watch out for sharp objects such as fingernails, jewellery or watches, as these may tear the latex.

Things to avoid.... oil based liquids (ex. baby oil) or cornstarch. These will damage your latex.

What is chlorination?

Ever wished that putting on your latex clothing could be as easy as pulling on a spandex bodysuit or lycra leggings?? Having it slide right on like any other clothing item in your wardrobe? Chlorinating your latex clothing can make this dream a reality! Please see our page on why you should chlorinate your latex for full details.

Why is my latex not shiny like in the photos?

When your latex arrives you might be disappointed that it does not appear super shiny like you see in the photos or videos. Don't panic, indeed this is normal. Getting that perfect shine will require a bit of practice and patience. However, the longer you have your latex garment and the more you shine it, the shinier it will become.

What you use to shine your latex is a matter of personal preference. In order to get that high gloss look you can use a silicone based lubricant. There are in fact several brands specifically recommended for latex. These can be found in both a polish and a spray (again really a matter of personal preference). Water based lubricants can also be used. These are easier to clean up and less messy, but they don't always produce as high of a shine and may dry out faster. If you are using a cloth to apply, be sure to use a soft, lint free cloth, and make sure to rub lightly to avoid damaging the latex. If you are wearing your latex and find you can't reach certain areas, don't worry, it shouldn't be too hard to find a volunteer for this job!

Should I wash my latex clothing?

Most definitely! Natural body oils and sweat will eventually begin to breakdown your latex if not removed. In order to avoid this it is important to wash your latex clothing after each wear.

How do I care for my latex clothing?

Properly caring for your latex clothing can dramatically increase the life of your latex and ensure that you have many years of fun in store. Please see our page caring for your latex for detailed instructions on how to wash, store and properly care for your new latex.

What currency are your products sold in?

All prices are listed in Canadian dollars.

What methods of payment are accepted?

It is possible to pay with PayPal, Visa, MasterCard or American Express. Money orders and bank transfers are also accepted.

Is your site secure?

All of our financial transactions are processed through PayPal or Shopify Payments. Safeguarding your financial and personal information is one our top priority. Both of our payment processors are established and extremely secure; helping millions of merchants sell online.

What about my privacy?

Chez Noir is the sole owner of the information that is collected on this site. We are committed to protecting your privacy and will not sell, rent, or share this information with others.

What are your shipping methods?

All items are shipped via Canada Post. If you would like your item shipped by a different carrier or with a faster service please contact us for rates. If you live in Toronto (within certain specified boundaries) we offer a personal delivery service for a flat rate of $12.00. Perfect if you need a last minute item! This can be arranged at a time and location that best suits you.

What is the expected time for delivery?

Items in stock will normally be shipped out within two business days. Please allow up to two weeks for delivery. Times may increase for certain international destinations. These figures are an estimate only, most customers receive their packages in less time. Items that are not in stock will take longer. Please contact us if you require a rush delivery. Delivery times for special order items will vary.

How much does shipping cost?

Shipping costs vary. Please refer to our shipping information for more details.

Do you ship internationally?

Yes, we do ship internationally. Please contact us if you have any questions or concerns about shipping.

Do you require a signature for delivery?

We no longer require a signature.

Will you ship to postage boxes?

Yes. We now will ship to postage boxes.

What type of packaging do you use?

All products will be shipped discretely in a plain and unmarked envelope or box. There will be no mention of Chez Noir on the package.

Do you have a physical store?

While we are located in Toronto, we do not have a physical store. We can, however, often be found at local shows. If you know of any good shows or events in your city we would love to hear about them. And don't forget about our $12.00 personal delivery service if you need your latex in a rush!

What about exchanges or returns?

We encourage you to select items and sizes carefully, as due to the personal nature of our products and the associated hygiene issues, products can not be returned unless defective and unworn. While we do strive to provide an excellent product and great customer service, we do not give refunds. For more information please refer to our Return and Exchange Policy.

I have changed my mind. What should I do?

Please refer to our Cancellation Policy and get in touch with us right away.

There is a problem with my product. What should I do?

In the unlikely event that this should occur please refer to our Return and Exchange Policy. Please contact us right away.

My order has not arrived. What should I do?

Should your order not arrive, please do not panic. Contact us immediately and we will try to discover the problem and locate your package.

I want to post a photo on your website?

We would love to see photos of you in your new latex outfit! Please email us with the photos and we will get them up on the site! Contact Us

Latex Toronto?

In 2009 Latex Toronto Ltd. opened its doors for business. Since then we have grown, and have now decided to rebrand. Thus the creation of Chez Noir, a new division of Latex Toronto Ltd.